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FAQs

What causes turbine failure? 
Daily autoclaving, grinding on hard surfaces, maintenance, quality parts and air pressure and speed are all factors that play a part in turbine failure. The Dentist’s Choice repair company and each dental office share equal responsibilities in making sure these factors are either followed through and controlled 100% to ensure the best performance of the handpiece.

What causes bearing failure? 
Bearings are the first to wear out in a turbine. Buildup of debris, excessive air pressure, excessive temperatures during autoclaving, side load stress and bent burs are all main causes for bearings to fail or wear faster.

Why does my bur shake constantly?
A bent or warped bur, under sized bur .0626 or oversized bur .0630, deteriorated auto or manual chuck, bearings and O-rings, will cause unbalance of the turbine leading to vibration and shaking.

How long should the turbine last?
A turbine should last anywhere from 3 to 12 months. Constant usage will shorten turbine life, but consistent maintenance will ensure a longer lasting turbine.

How often should I lube my handpiece?
You should lube your handpiece before and after autoclaving. Please reference our presentation on handpiece maintenance.

What is an overhauled turbine?
Overhauling a turbine involves reusing the current chuck and replacing the worn out components with new bearings and O-rings.

How fast can I get my handpiece back?
It will be repaired in 48 hours in most cases. Estimates and special part orders will extend return time.

Do you guarantee your repair work?
We warranty all high speed repairs, low speed motors and attachments for 6 months. Extended warranties are available.

What form of payment do you accept?
We accept Visa, MasterCard, American Express and check payments. We also offer billing on a net 30 basis.

Do you charge for estimates?
We provide estimates free of charge.

How do I send my handpieces to you?
Local area offices can call us to schedule a driver pick up (San Antonio and surrounding areas).